R. Joy Jackson
Cunnart Associates, Risk Management Specialists
London, ON, State/Province N5W 5X3 Canada

Phone: 519-451-7603

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Professions~Insurance Professionals~Risk Mgt Consultant Expertise

- Created a training programs to establish a risk management culture and developed intranet libraries for entire staff resulting in reduced loss frequency and improved staff response to incidents.

- Project Manager to re-develop office culture and workflow resulting from an crisis in confidence resulting in improved workflow, customer served and in productivity

- Authored a comprehensive risk managment manual capturing key information in a single location, then presenting this information in a 'FAQ' fashion to employees to allow them fast access to necessary data.

- Ovesaw implementation of a new office data collection and management telephone system

-- Facilitated in-depth risk management evaluations of work processes that made hundreds of practical recommendations resulting in improved customer service and loss prevention strategies.
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