Frequently Asked Questions

Technical : Security Box

Security Box Problems - Microsoft Internet Explorer 5.0 - I use MS IE 5.0 and am having security box problems. How do I fix them?

The problem occurs due to a bug in MicroSoft's Internet Explorer (we believe only with version 5.0, but are not positive). None of our customers have ever experienced a problem with any other
browser. It occurs due to the way previously viewed pages (not from our site but from other sites) are stored in the browser's cache.

The problem can be fixed by:

Erasing your browser's "CACHE" (this is were it stores previously viewed
pages and graphics so that it does not have to have them retransmitted for
you to view them) and erase the "HISTORY" (this is where the list of URL's
is you last visited is stored)

Your cache and history file only hold so much and then they are erased on a fifo basis (first in - first out) deleting the files belonging to the oldest entry and replacing it with the newest. That is why your problem occurs 'sometimes' ... if the pages that have a conflict are not in your current cache... no problem ..... if they are ...'illegal operation' message.

To fix the problem:

1. Bring up the browser .. and click on 'Tools' on the toolbar.

2. Click on 'Internet Options'

3. Click on 'Delete Files' in the 'Temporary Internet Files' section (this
is the cache)

4. Click on 'Clear History' in 'History' section

You might also want to download the latest patches for Internet Explorer 5.0
(if this is the version of the browser you are running)

Please let us know if the problem persists.